Task-Oriented Dialogue Systems: Performance vs Quality-Optima, A Review

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS not yet reaching full potential. typically have a primary design focus on completing the task at hand, so metric of task-resolution should take priority. Other conversational quality attributes that may point success, or otherwise, dialogue, be ignored. This can cause interactions between human system leave user dissatisfied frustrated. paper explores literature evaluative frameworks role systems, looking if, how, where they utilised, examining correlation with performance system.